Password Reset

How do I reset my password?

To reset your password, click this and follow the on screen instructions.

Order Status

Has my order shipped?

Most orders ship out of our facility in 2-3 days if it has NO personalization, 5-10 BUSINESS DAYS if personalization is needed. Please keep in mind we batch and print orders for picking  the following business day, so this is when the clock starts.   We are closed on weekends.  You will receive an email when we ship your order that will include your tracking number. This tracking number will become active upon the package being scanned out of our facility by the carrier. Planning further ahead during peak times, (typically February, March, and July through December) will allow your merchandise to arrive when needed. Please keep in mind when selecting a shipping method, shipping days outlined on each method is the carriers estimated time of delivery and is started ONLY after the package leaves our facility. This does not include weekends.

How do I change quantities or cancel an item in my order?

Click on the Contact us and submit a form to change quantities. We will do our best to catch this before it processes, but please keep in mind we can not guarantee as the orders are occasionally printed the same day they are placed and the picking process begins, which makes it nearly impossible to locate the packing slip. It is best to specify exactly what changes need to be made in the first email you send.  Again, this will not guarantee changes can or will be made. You have 24 hours maximum to cancel an order.  Again, once the packing process begins it is nearly impossible to locate the packing slip.   You may also call .

If I add a note to my order will you see it?

We do our best to see all notes. This is a manual process and can be overlooked. If you are wanting to receive a product by a certain date, please select a different shipping method to ensure your need is met. A note will not ensure that a particular request is met unless it meets the defined guidelines we have established.  

How do I know the color of a shirt if I don't recognize the name?

All product colors (if applicable) will be in the product description.

Can I do a custom design that's not on your website?

Yes you can. Please email your design and quantity request to orders@shimmerme.org. We will review and determine the best method of embellishment and quote you a price. Keep in mind, we quote these off of quantity and number of colors in design, so please supply accurate information so we can quote job one time. Please include the shirt style you want (t-shirt, hoodie, long sleeve, etc) as well as the quantities and any artwork you have available. Make sure to include all of your contact information in this email.

How do I track my order?

When your order is SHIPPED, we will send you an email providing you with your tracking information. Your tracking information WILL NOT become active until your order leaves our warehouse and is scanned by the carrier, usually that evening or the next business day.

My order never arrived.

Before calling or emailing, track your package with the tracking number supplied in the email stating your order has shipped. Keep in mind that if you have not received this email the package hasn't shipped yet. When Tracking, if the package says,"Delivered" YOU must contact the carrier (USPS, FedEx or UPS) and file a claim, not Tees2urdoor. We can only see the same thing you can and can not be of any more assistance. At this point the carrier is at fault. Many of these carriers can look up timestamps and GPS coordinates where the package(s) were dropped to assist you in locating your package. 

USPS Link: https://www.usps.com/help/claims.htm

FedEx Link: https://www.fedex.com/en-us/customer-support/claims.html

An item is missing from my shipment.

The preferred way to reach us is through email. The email address is orders@shimmerme.org.  Please supply your name, the item you are missing, order number and the email address that was used to place the order. We will investigate weights of the package based on the products you ordered and will immediately find discrepancies with this method.

 

Local Pickup

Shimmer Me does not offer  local Pickup.

Exchange Policy

Exchanges

You have 7 days from the date the item was received by you to start the returns authorization process. 

Please refer to the FAQ on returns. This will explain our Return Policy in detail.

Guarantees

Privacy Policy

We value your privacy. Please view our  for complete Privacy Policy details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do you charge sales tax?

Yes. Sales tax is automatically applied to your order in accordance with individual state regulations.

 

Why am I being charged sales tax?

Sales tax is governed at the state level. By law, we are required to charge the current sales tax rate for your state.

 

What product is being taxed?

Tax is charged for orders for any product shipped to U.S. states, protectorates, and territories where sales taxes are applicable.

 

Do you charge tax on Gift Certificates?

No, we do not charge tax on Gift Certificates, however when the gift certificate is used to make a purchase, taxes must be paid on that purchase. Think of it as giving someone money to go buy a product. When they get to the store or place the order online, they will be charged tax at checkout.

 

If I send an item back for an authorized refund or exchange, will I get credit for the taxes I paid on the original purchase?

Yes, any taxes that have been paid will be returned to the customer in the form of a store credit or refund, whichever has been authorized for that transaction. Please see our Return Policy for more questions on authorized returns.

 

What are Sales Tax Holidays and how do they work?

A sales tax holiday is a limited-time period where a state allows purchases of specified items to be made tax-free. If you make purchases of qualified products during a state’s sales tax holiday, you will not be charged sales tax on the purchases. Sales tax holidays typically fall under one of the following categories: Back-to-school: May include purchases of clothing, footwear, backpacks, computers or computer supplies, school supplies, books and more. Clothing and footwear (excluding clothing accessories) Shimmerme.org does not collect sales taxes in all states. Your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog or by other remote means. Your state may require you to report all purchases that were not taxed and to pay the tax on those purchases on a sales, use or income tax return. Details on how to report and pay these taxes may be found at the applicable state's website.

 

I have a question on my charges.

Please contact customer service at orders@shimmerme.org or 281-725-1261 9Am-4PM CST for further assistance.

I need a copy of my receipt/invoice.

To obtain a copy of your invoice and view your past orders, simply sign in to your account and click the account link. Now find the order that you need information on and click it. Now scroll down to the order details section and click print invoice.

When will my credit appear on my account?

If you returned an item, credits typically take 2-3 business days from the time we receive your item(s) back. We are closed on the weekends so this could add a day or two, depending on when we received you item.

 

 

My credit card was declined?

There are a few reasons why your credit card could be declined. Double check to make sure your billing address matches the address that your credit card has registered. If it still does not work try reaching out to us and your bank.

 

What form of payments do you accept?

We accept all major credit card cards, Amazon Pay, PayPal, Shop, Afterpay, and Venmo. Keep in mind, Venmo can only be used on mobile devices. To use, when checking out, select PayPal, this will direct you to another screen where you can choose Venmo. You must have the Venmo App installed and be connected to a browser for this to function. To connect Venmo to a browser, open menu in top left (three lines) select settings and click Connect Browsers and tap browser of choice from list.

 

When will my credit card be charged?

 

Your credit card will be charged the night that the order was placed online. Most banks typically batch near or around midnight.

 

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance. 281-725-1261..

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in, next navigate to a sub-category or a product.

QUICK TIP for Desktop Users: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product.

How do I checkout/use a coupon?

Click for details on how to checkout/use a coupon code.

I have a coupon code that I would like to use for my purchase. Can I use the code and also redeem my points in the same purchase?

Unfortunately not. Reward points and discount codes can’t be used on the same purchase. However, keep in mind that if you do choose to use a discount code for your purchase you will still get points for every dollar that you spend according to your tiered status, leaving you more points to redeem the next time you check out!

I forgot to sign in before placing my last order. Can I still earn points for my purchase?

We are unable to manually add points to accounts for previous purchases, so please be sure to always log in to your account before placing an order so that you can earn your Rewards points on every purchase you make.

How do I purchase and use a gift certificate?

To purchase a gift certificate for Shimmer Me, click on the "Gift Certificates" tab
in the top right corner of the home page then fill out the required information:
Your Name
Your Email
Recipient's Name
Recipient's Email
Amount: (Must be between $1-$1000)
Type an optional message: Ex: "Happy Birthday!"

Check the agreement box stating that you are aware that all gift certificate purchases are nonrefundable.
Choose from six different themes for your gift certificate including Birthday, Boy, Celebration, Christmas, General and Girl.
Once you have accurately filled out all required information, click "Add Gift Certificate to Cart."
Once you have completed the checkout process, the recipient will receive an email containing a link for instructions
on how to redeem their gift certificate and an attachment containing their specific code.

To redeem your gift certificate, browse the store and add items to your cart as you normally would. Once you're ready to checkout,
click the "View Cart" link to view your items and type the code that was emailed to you in the "Redeem Gift Certificate" box
and click "Go". Your redemption code should look something like this: Z50-Y6K-COS-402

To check the balance on your gift certificate, click on "Gift Certificate" in the top right corner of the home page,
then click "Check Gift Certificate Balance", enter your gift certificate code, and click "Check Balance".